Clarity and accountability in organisational performance

A GoodmorningBSN! presentation by Ebunoluwa Opelami, Head of Group Performance Management, Talent & Culture at FCMB Group.

Let’s get right to the core of what makes or breaks performance in any organisation: clarity and accountability. These elements are transformative, enhancing transparency and efficiency within organisations.

This illustration vividly demonstrates how differing interpretations of a single concept can lead to varied outcomes, highlighting the need for clear communication.

David Belasco’s poignant observation reinforces this point: “If you can’t write your idea on the back of my calling card, you don’t have a clear idea.” This statement champions succinct and transparent communication as essential for avoiding misunderstandings and aligning team perspectives.

Accountability and engagement

Accountability goes beyond making decisions; it involves engaging everyone in these decisions to eliminate misunderstandings and encourage ownership. Additionally, clear communication is vital as it ensures each team member understands their specific roles, enhancing both performance and job satisfaction.

Establishing a business rhythm is also critical. This rhythm involves regular meetings and updates, ensuring that all team members are aligned, which supports transparency and facilitates real-time feedback.

Adapting communication strategies to fit both the team dynamics and the individual capabilities of its members is crucial. This tailored approach reduces the risks of miscommunication and aligns with leadership goals and performance enhancement.